: 2014 / 2015 Season


Leeds Grand Theatre

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Your independent guide to the best shows in Leeds

Frequently Asked Questions


Tickets on sale through this site are supplied by the leading ticket brokers in the country, selected because they offer the best value and service for hard to get tickets to theater and concert shows. Tickets are sold at above face value. Their prices reflect the cost and difficulty in obtaining the premium seating that they offer. Tickets are fully guaranteed.

What types of payment do you accept?


We accept VISA, MasterCard, American Express and Discover. All prices listed are in U.S. Dollars (USD). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent.

Should you require that the order be shipped to an alternate address we will require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you against fraudulent credit card use.

How will you get the tickets to me?

Event tickets are generally delivered according to the delivery method selected at the time of check-out. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date.

Below are recommendations of shipping methods to use depending on how close or far in advance you are purchasing tickets to an event.

"Standard Expedited Delivery"

Tickets are shipped using an expedited 2 – 3 day shipping service. This method of delivery can be used for most event tickets.

"Express Overnight Delivery"

Tickets are shipped using an expedited 1 – 2 day shipping service. Choose this method if your event is within the next 72 hours to guarantee that your tickets will arrive in time for the event. Please be aware that if this option is required to get your tickets in time, and if you have not selected this option, we will automatically upgrade you to this service and you will be charged for the difference.

"Saturday Delivery"

Tickets are shipped using an expedited 1 – 2 day shipping service. Choose this method if you are ordering on Thursday night or Friday for a Saturday, Sunday, or Monday event. Please be aware that unless specified, tickets shipped for events on Mondays may not arrive until Tuesday unless "Saturday Delivery" is selected. Please be aware that if this option is required to get your tickets in time, and you have not selected this option, we will automatically upgrade you to this service and you will be charged for the difference.

"International Express Delivery"

Tickets are shipped using an expedited international delivery method. Choose this method when you are located outside of the United States by selecting your country of origin. Please be aware that international shipments may experience delays that are beyond our control for a variety of reasons including but not limited to: customs delays, transit delays, and local service availability. Please allow at least 5 business days before your event for your tickets to arrive once shipped.

"Near-term Special Delivery" and "International Near-term Special Delivery"

Near-term service is only offered when a shipping service is not available. When you see this delivery option as your only option, tickets will be delivered using one of the following services: email, will-call pickup, local office pickup, or courier. You will be given delivery details by your Ticket Seller upon confirmation of your order.

I cannot attend the event. What is your refund/return policy?

There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them.

What if my event is cancelled?

If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout we will provide a full refund for the amount that you paid for the tickets.

Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, no refunds will be made.

You must exchange the tickets at the ballpark for a seat to a future game that is still available. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.

What if my event is postponed?

If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. We are not able to offer customers refunds on postponed events.

What if my tickets are lost or stolen?

When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.

Can I put tickets on hold?

The ticket-hold policy is set by each individual listing seller. Although we cannot guarantee that a particular seller will be willing to hold tickets, we will certainly ask them on your behalf. If we are able to have a seller hold tickets, they typically will allow an hour or two for you to make your final decision on whether or not to purchase the tickets.

How can I track my order?

You will be informed as to when you can expect your package when we confirm your order. If it does not arrive by when expected, please contact our Customer Support Department. Since we require a signature on all deliveries most packages can be traced quickly.

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